False emails about Refresh Token

Incident Report for ElementsCloud

Resolved

This incident has been resolved.
Posted Sep 05, 2025 - 09:42 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 05, 2025 - 09:19 UTC

Investigating

Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.
Posted Sep 05, 2025 - 09:18 UTC